I think one of the major issues with the software team at Microsoft is how unorganized each team moves forward. You mentioned a great example of Outlook. I remember using Outlook for iPhone for a week and really enjoying the experience, however, it didn’t really had what I wanted from a mail app and one of the major features was continuity.
I believe some of Microsofts’ products are fantastic when it comes to the amount of features they provide, but in terms of user experience and their design, I’m not sure they have much to offer.
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